We’re Here to Help

At Herz P1, we’re committed to providing an excellent customer experience and helping you get the most out of your purchase. If you have any questions we have a list of Frequently Asked Questions that covers everything from using our website and placing an order to creating an account and tracking your shipment.

If you still need assistance, we’d love to hear from you.

Our support team is available Monday–Friday, 9:00 AM–5:00 PM ET.

Email: support@herzp1.com
We aim to respond within 24 business hours.

SMS: +1 (888) 256-4198

Phone: (877) 309-3614

For order-related inquiries, please include your full name and order number so we can assist you more quickly.

After-hours support:
If you contact us outside of phone support hours, feel free to send an SMS or email. We’ll respond on the next business day.

---

Returns and Exchanges

We want you to love your Herz P1. If something isn't right, our team is here to help - whether that's troubleshooting, a replacement, or a return.

To start a return or exchange, email support@herzp1.com or SMS +1 (888) 256-4198 with your order number. We'll confirm your return address and send instructions within one business day.

Return shipping is at the customer's expense. Items must be returned within 90 days of delivery in original condition.

Learn more about our returns policy here.