How to Connect the Herz P1 Smart Scale to the Unique Health App
This complete guide will walk you through the correct setup process to ensure a smooth and successful connection.
Step 1: Download the Unique Health App
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Open the App Store (iPhone) or Google Play Store (Android).
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Search for “Unique Health” in the App Store or Google Play.
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Download and install the app.
Step 2: Create Your Account
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Open the Unique Health app.
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Sign up for a new account or log in.
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Enter your personal details:
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Age
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Height
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Gender
⚠️ This information is important because it helps improve the accuracy of your body composition measurements.
Step 3: Properly Connect the Herz P1 Smart Scale
This is the most important step.
Turn On Bluetooth (and GPS if prompted)
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Go to your phone’s Settings.
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Turn on Bluetooth.
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If your phone requests Location/GPS access, allow it (this is required for Bluetooth scanning on some devices).
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✅ Make sure you are connected to the internet (Wi-Fi or mobile data). The app requires an active internet connection to complete pairing and sync data.
Wake Up the Scale
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Place the scale on a flat, hard surface.
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Step lightly on the scale to turn it on.
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Wait until the display lights up.
The scale must be awake before pairing.
Connect Through the App (NOT Phone Bluetooth Settings)
🚫 Do NOT connect the scale from your phone’s Bluetooth menu.
Instead:
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Open the Unique Health app.
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Go to Home Page.
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Tap Mine.
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Select Device Management.
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Tap Add Device.
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Choose Weighing Scale.
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Make sure you are near the scale.
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Keep the scale awake by stepping on it if needed.
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Follow the on-screen instructions.
Confirm Connection
Once connected:
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The scale will appear under My Device Management.
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The app will confirm it is successfully paired.
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Future measurements will sync automatically when you step on the scale.
Common Issues & Solutions
Problem: Scale not showing in the app
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Make sure the scale is awake.
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Move closer to the device.
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Restart Bluetooth.
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Restart the app.
Problem: Accidentally paired in phone Bluetooth
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Go to your phone’s Bluetooth settings.
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“Forget” or remove the scale.
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Reconnect properly inside the Unique Health app.
Problem: Connected but Not Syncing
If your scale shows as connected but your measurements are not syncing to the app, follow these steps:
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Open the app first before stepping on the scale.
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Make sure you are logged into your account.
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Check Device Management and confirm that the scale appears as a connected device.
If the issue persists even after closing and reopening the app:
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Go to Mine → Device Management.
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Remove or unbind the Smart Scale.
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Reconnect the scale by selecting Add Device → Weighing Scale.
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Wake the scale by stepping on it and complete the pairing process again.
Reconnecting the device usually resolves syncing issues.
✅ Important Tips to Avoid Connection Problems
Ensure Internet Connection
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Confirm the phone is connected to Wi-Fi or mobile data.
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The app requires internet access to pair and sync measurements.
Turn On Bluetooth
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Go to phone Settings.
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Make sure Bluetooth is enabled.
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Stay within 1–3 feet of the scale during setup.
Do NOT Pair in Phone Bluetooth Settings
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The scale must be connected inside the app only.
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If paired in phone Bluetooth:
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Go to Bluetooth settings.
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Tap the scale.
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Select Forget or Remove Device.
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Reconnect inside the app:
Mine → Device Management → Add Device → Weighing Scale
Check App Permissions
Go to:
Mine → Permission Management
Make sure the following are enabled:
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Location
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Bluetooth
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Network
Need Help?
If you need assistance:
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Email: support@herzp1.com
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Phone: (877) 309-3614
When contacting support, include your order number and a short description of the issue.
Still need help? Create a support request with our customer service team and we'd be happy to help.